Privacy Policy

BIGSUNNY SERVICES LTD WILL NOT ISSUE A REFUND UNDER THE FOLLOWING CIRCUMSTANCES

• If the learner does not attend the course that they have booked for.
• If the learner is late and has exceeded the extra- time (15minutes) allowed prior to commencing training.
• If a deposit has already been made to secure a place on a course and the delegate/learner did not attend the course/training for whatever reasons, as this would have taken the chances of other delegates to book thereby wasting the time and resources of the company.
• If the learner provides insufficient and fraudulent identification (ID).
• If the learner decides to reschedule the course and cannot attend on the dates they have reschedule the course.

BIGSUNNY SERVICES LTD WILL ISSUE A REFUND UNDER THE FOLLOWING CIRCUMSTANCES

• If Bigsunny Services ltd decides to cancel a course/training. (Under no circumstances will the company issue a refund with the payment exceeding the original amount paid to by a delegate/customer. Bigsunny services ltd is not responsible, nor will the company compensate for any accommodation or transport costs, or loss of earnings due to time taken off work.)
• If a learner has taken a level 2 course or below and hasn’t received results within 3 months without valid reasoning from the company.
• If a learner has taken a level 3 course and hasn’t received results within 6 months without valid reasoning from the company.
• If a learner has taken a level 4 course and hasn’t received results within 9 months without valid reasoning from the company.

We do not store credit card details nor do we share financial details with any 3rd parties

Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for booking a course with Bigsunny Services ltd